Service+Level+Agreement

At the 1st July 2008 Coastguard New Zealand entered into an agreement with Government for the provision of Marine Search and Rescue services. - our SLA (Service Level Agreement) runs for a three year period and is renegotiated with the NZSAR Secretariat.

The agreement provides for a set level of funding to assist with the costs to Coastguard associated to the Category I and Category II SAROPS.

The support funding is to provide a guaranteed level of revenue to Coastguard so investment can be made in developing and maintaining our SAR capability.

The level of funding is not intended to and does not cover the total costs of the SAR service provided by Coastguard Units. However there will be opportunity to negotiate levels of funding with Government in the future.

Actual hourly rate charges to agencies to recover “cost of operation” is not included in the SLA so will continue to be charged by the Unit/Region using the current processes.

Coastguard New Zealand has the responsibility of managing the agreement and investing the funds provided into areas that will help maintain and build our SAR capability.

Coastguard requirements under the SLA are
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 * ** Provision of SAR services when requested to agreed standards. **
 * **Provision of appropriately trained personnel** to assist with Category 1 and 2 SAROP.
 * **Provision of appropriate reporting** including individual Category 1 and 2 SAROP Reports within 7 days of incident using the on-line form.
 * **Quarterly summaries** of total Coastguard SAR activity which Units/Regions provide through monthly report statistics.
 * **Annual summary of activity** which Units/Regions through Monthly statistics and SAR Reports.

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